Client Concierge & Scheduler - Fast-Paced, Flexible Hours

H&R Block, Inc.; Zumbrota (MN); On-site; USD 18,000 - 23,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Minnesota. You will welcome clients, answer phones, and match them with the appropriate tax professional to ensure a smooth and positive service experience.

The role requires multitasking, strong organization, and exceptional customer service in a fast-paced office, with opportunities to learn about tax services while providing friendly and personalized support.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment experience

Customer service experience

Multi-tasking

Organization and time management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Minnesota. You will welcome clients, answer phones, and match them with the appropriate tax professional to ensure a smooth and positive service experience.

The role requires multitasking, strong organization, and exceptional customer service in a fast-paced office, with opportunities to learn about tax services while providing friendly and personalized support.