Client Concierge & Receptionist — Tax Season Advocate

H&R Block, Inc.; Burney (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. in California seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations.

This in-person role serves as the welcoming face of the office and provides entry into tax-related work with on-the-job training. You will coordinate check-ins, answer calls, and connect clients with the appropriate tax professional, while maintaining professional standards and confidentiality.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service experience

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Organizational skills

Evening/weekend availability

Computer literacy

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in California seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations.

This in-person role serves as the welcoming face of the office and provides entry into tax-related work with on-the-job training. You will coordinate check-ins, answer calls, and connect clients with the appropriate tax professional, while maintaining professional standards and confidentiality.