Seasonal Client Services Concierge – In-Office Tax Support

H&R Block, Inc.; North Highlands (CA); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) Retirement Savings Plan

Job summary

H&R Block, Inc. in California is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in person.

You will schedule appointments, connect clients with the right tax professionals, and help maintain a welcoming, professional office. This role offers training and a potential path into tax preparation or office leadership. Availability to work evenings and weekends during tax season is required.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Office software

Education

High School diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in California is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in person.

You will schedule appointments, connect clients with the right tax professionals, and help maintain a welcoming, professional office. This role offers training and a potential path into tax preparation or office leadership. Availability to work evenings and weekends during tax season is required.