Seasonal Client Concierge & Receptionist

H&R Block, Inc.

El Cerrito (CA)

On-site

USD 26,000 - 37,000

Part time

3 days ago

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Job summary

H&R Block in California is seeking a seasonally engaged Client Service Professional / Receptionist to be the first friendly face for clients. This on-site role involves greeting clients, scheduling, and assisting with daily office operations alongside tax professionals.

The position requires strong communication, multitasking, and a professional demeanor. Evening and weekend availability during tax season is expected, with training provided to grow into tax prep or office leadership.

Qualifications

Experience in a fast-paced, client-centric environment.
Strong interpersonal and communication skills to serve clients professionally.
Ability to multitask and manage competing priorities throughout the day.
Organizational skills with attention to detail and follow-through.
Comfort using basic computer programs and scheduling tools.
Availability to work evenings and weekends during tax season.

Responsibilities

Greet clients warmly and create a welcoming, professional first impression.
Answer phone calls, schedule appointments, and match clients with the right tax professional.
Manage client check-in and intake processes, including scanning and organizing documents.
Maintain office organization and cleanliness to support a smooth client experience.
Collaborate with tax professionals and team members to ensure seamless daily operations.
Handle sensitive client information with confidentiality and care.