Front Desk Concierge — Tax Office & Client Care

H&R Block, Inc.; Alameda (CA); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) retirement plan

Employee Assistance Program

Discount program

Business Travel Accident Insurance

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage front-desk operations in California. This in-person role emphasizes a warm, professional first impression and coordinating scheduling with tax professionals.

You'll handle check-in, document intake, and daily office tasks while supporting a team of tax experts. Evening and weekend availability during tax season is required.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office & Teams

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage front-desk operations in California. This in-person role emphasizes a warm, professional first impression and coordinating scheduling with tax professionals.

You'll handle check-in, document intake, and daily office tasks while supporting a team of tax experts. Evening and weekend availability during tax season is required.