Client Concierge & Receptionist for Tax Office

H&R Block, Inc.; Ferndale (WA); On-site; USD 24,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage daily office operations in Everett, WA. This in-person role supports scheduling, client check-in, and collaboration with tax professionals to ensure a smooth, professional experience during tax season.

You will handle sensitive information, maintain an organized reception area, and contribute to a high-performing office culture with reliable, courteous service.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, scanning and organizing documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle confidential client information with discretion and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Communication skills

Experience in fast-paced environment

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage daily office operations in Everett, WA. This in-person role supports scheduling, client check-in, and collaboration with tax professionals to ensure a smooth, professional experience during tax season.

You will handle sensitive information, maintain an organized reception area, and contribute to a high-performing office culture with reliable, courteous service.