Front Desk & Client Experience Specialist

H&R Block, Inc.; Snohomish (WA); On-site; USD 24,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Everett, WA seeks a seasonal Client Service Professional / Receptionist to welcome clients in person. You’ll manage scheduling, support daily office operations, and work with a team of tax professionals. This role can lead to tax preparation or office leadership with training and support.

This in-person position requires evening and weekend availability during tax season and a commitment to confidentiality and professional client service.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients and be the face of the office.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organization

Scheduling tools

Office software

Evening/weekend availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Everett, WA seeks a seasonal Client Service Professional / Receptionist to welcome clients in person. You’ll manage scheduling, support daily office operations, and work with a team of tax professionals. This role can lead to tax preparation or office leadership with training and support.

This in-person position requires evening and weekend availability during tax season and a commitment to confidentiality and professional client service.