Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Everett (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in Everett, MA. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role offers a pathway into tax preparation and office leadership with training provided. Key duties include answering calls, routing clients to the right tax professional, checking in clients, organizing documents, and maintaining a professional office environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression at the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain a clean and organized office to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Communication

Attention to detail

Office software familiarity

Customer service

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in Everett, MA. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role offers a pathway into tax preparation and office leadership with training provided. Key duties include answering calls, routing clients to the right tax professional, checking in clients, organizing documents, and maintaining a professional office environment.