Client Concierge & Office Coordinator (Tax Season)

H&R Block, Inc.; Independence (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and collaborate with tax professionals in a friendly, in-person environment.

Ideal candidates bring client-focused experience, strong communication, and the ability to multitask during tax season. Evening and weekend availability is required, with evolving opportunities into leadership roles.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Able to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organizing.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Communication

Organizational skills

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and collaborate with tax professionals in a friendly, in-person environment.

Ideal candidates bring client-focused experience, strong communication, and the ability to multitask during tax season. Evening and weekend availability is required, with evolving opportunities into leadership roles.