Client Concierge & Front Desk Support (Tax Season)

H&R Block, Inc.; Trumbull (CT); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block is hiring a Client Service Professional / Receptionist to warmly greet clients, manage check-in, schedule appointments, and support daily office operations in person. You’ll work with tax professionals to ensure a smooth client experience and handle confidential information with care.

This seasonal role offers training and a path toward tax preparation or leadership with a collaborative team. Availability evenings and weekends is required during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally
• Ability to multitask and manage competing priorities throughout the day
• Organizational skills with attention to detail and follow-through
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Job description

H&R Block is hiring a Client Service Professional / Receptionist to warmly greet clients, manage check-in, schedule appointments, and support daily office operations in person. You’ll work with tax professionals to ensure a smooth client experience and handle confidential information with care.

This seasonal role offers training and a path toward tax preparation or leadership with a collaborative team. Availability evenings and weekends is required during tax season.