Client-Centric Service Advisor – Auto Care Expert

Hendrick Automotive Group; Pleasanton (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical and prescription insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid vacation

Paid sick time

Employee Assistance Program

Job summary

Lexus of Pleasanton is seeking a Service Advisor responsible for selling, identifying and documenting service, maintenance, and repair services for customers. Responsibilities include scheduling service appointments and advising customers on necessary and recommended services.

The role requires strong communication, organizational skills, and attention to detail. Regular attendance with shifts including evenings/weekends/holidays is expected.

Qualifications

• Requires ability to identify and communicate recommended services to customers.
• Experience with automotive service advising is beneficial.
• Strong documentation and accuracy in estimates and service orders.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Skills

Interpersonal skills

Customer service

Organizational skills

Communication

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Dealership Management System

Microsoft Office

Job description

Lexus of Pleasanton is seeking a Service Advisor responsible for selling, identifying and documenting service, maintenance, and repair services for customers. Responsibilities include scheduling service appointments and advising customers on necessary and recommended services.

The role requires strong communication, organizational skills, and attention to detail. Regular attendance with shifts including evenings/weekends/holidays is expected.