Automotive Service Advisor - Customer-Focused Car Care

hendrick; Pleasanton (CA); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical and prescription insurance

Dental, vision insurance

401(k) with employer match

Flexible Spending Accounts

Paid vacation

Paid sick time

Personal Observance Day

Employee Assistance Program

Financial wellness coaching

Vehicle, parts and service discounts

Résumé du poste

Lexus of Pleasanton is seeking a service advisor to identify and document service needs and schedule maintenance for customers. You will work with technicians to determine required services and communicate options and costs clearly.

The role emphasizes strong customer service, accurate estimating, and adherence to dealership standards. Regular shifts may include evenings, weekends, and holidays.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsabilités

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Schedules appointments with customer.

Connaissances

Customer service

Interpersonal skills

Organizational skills

Formation

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Outils

Microsoft Office

Dealership Management System

Description du poste

Lexus of Pleasanton is seeking a service advisor to identify and document service needs and schedule maintenance for customers. You will work with technicians to determine required services and communicate options and costs clearly.

The role emphasizes strong customer service, accurate estimating, and adherence to dealership standards. Regular shifts may include evenings, weekends, and holidays.