Premium Auto Service Advisor: Elevate Customer Experience

Johnson Maserati of Cary; Raleigh, Northern (NC, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

401(k) with Company Match

Employee Discounts

Employee Referral Program

Job summary

Johnson Lexus of Raleigh seeks a skilled Service Advisor to act as the primary guest liaison for Service, guiding them from write-up to delivery. You will explain maintenance, review history, and coordinate with Technicians to ensure smooth repairs, while delivering exceptional service.

The ideal candidate communicates clearly, builds trust, and manages multiple guest needs with organization and urgency in a fast-paced dealership environment.

Qualifications

• Excellent verbal and written communication.

Responsibilities

• Greet guests and document service needs.
• Explain maintenance and repair options clearly.
• Coordinate with technicians and service team to manage repairs.
• Maintain accurate repair orders and guest communications.
• Ensure timely updates on status, cost changes, and timelines.

Skills

Communication

Relationship-building

Organizational skills

Customer service

Job description

Johnson Lexus of Raleigh seeks a skilled Service Advisor to act as the primary guest liaison for Service, guiding them from write-up to delivery. You will explain maintenance, review history, and coordinate with Technicians to ensure smooth repairs, while delivering exceptional service.

The ideal candidate communicates clearly, builds trust, and manages multiple guest needs with organization and urgency in a fast-paced dealership environment.