Vehicle Service Concierge & Scheduler

Penske Automotive Group; Lakeway (TX); On-site; USD 52,000 - 74,000; Full time

Job summary

Lexus of Lakeway is seeking a Service Advisor to greet customers, document vehicle issues, and schedule and estimate service work. You will liaise with the service team to ensure timely repairs while maintaining high customer satisfaction and accurate repair orders.

The role requires strong communication, attention to detail, and knowledge of automotive systems. It involves working in a busy dealership environment and delivering exceptional service standards.

Qualifications

• Excellent communication skills with customers and teammates.
• Ability to prioritize and multitask in a fast-paced service environment.
• Knowledge of automotive systems and repair processes.
• Ability to explain technical information in layman terms.
• Familiarity with service department operations and repair orders.

Responsibilities

• Schedule service appointments and gather customer and vehicle data.
• Greet customers and manage front-desk interactions in a polite manner.
• Write up vehicle problems clearly on repair orders and estimate costs.
• Communicate progress and changes to customers; obtain approvals for additional work.
• Ensure quality control and proper documentation of all service activities.

Skills

Communication

Teamwork

Automotive knowledge

Attention to detail

Technical writing

Education

High school diploma or equivalent

Job description

Lexus of Lakeway is seeking a Service Advisor to greet customers, document vehicle issues, and schedule and estimate service work. You will liaise with the service team to ensure timely repairs while maintaining high customer satisfaction and accurate repair orders.

The role requires strong communication, attention to detail, and knowledge of automotive systems. It involves working in a busy dealership environment and delivering exceptional service standards.