Automotive Service Advisor: Solve Problems, Delight Clients

Lexus LC; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401K

Paid Vacation

Health and Dental Insurance

Life Insurance

Fitness Program

Short and Long term disability

Job summary

Lexus LC in Tampa, FL is seeking an Automotive Service Advisor to initiate repairs by listening to symptoms, verify warranty coverage, develop estimates, and write repair orders while maintaining strong customer rapport.

You will communicate complex technical concepts to customers, utilize service databases, and contribute to a high-performance team. This role requires prior service-advisor experience and solid sales skills, with proficiency in computer systems.

Qualifications

• Previous experience as an automotive Service Advisor is required.
• Strong customer service skills are essential.
• Sales experience preferred for service upsell.
• Proficiency with computers and technology is required.
• Ability to explain complex technical concepts to customers.

Responsibilities

• Listen to customer descriptions of symptoms and conduct inspections.
• Verify warranty and service- contract coverage.
• Develop estimates by cost data for materials and labor.
• Prepare repair orders with symptoms, problems and required services.
• Maintain customer rapport and obtain approval of estimates.

Skills

Customer service

Sales experience

Computers & technology

Explain technical concepts

Tools

Service database system

Job description

Lexus LC in Tampa, FL is seeking an Automotive Service Advisor to initiate repairs by listening to symptoms, verify warranty coverage, develop estimates, and write repair orders while maintaining strong customer rapport.

You will communicate complex technical concepts to customers, utilize service databases, and contribute to a high-performance team. This role requires prior service-advisor experience and solid sales skills, with proficiency in computer systems.