Service Advisor – Premium Auto Care & Growth Path

Sonic Automotive; San Rafael (CA); Vor Ort; USD 80.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental & Vision

Life insurance

401(k) plan

Paid time off & parental leave

Training & development

Zusammenfassung

Lexus of Marin, part of the Sonic Automotive family, seeks a Service Advisor to be a key member of the service team. You will act as the liaison between customers and technicians to ensure vehicles are diagnosed, serviced, and repaired efficiently.

You will greet customers, explain needed services, provide estimates, and coordinate workflow to maximize department efficiency while maintaining thorough records and timely communication.

Qualifikationen

• Strong communication and interpersonal skills for building customer relationships.
• Basic knowledge of automotive maintenance and vehicle systems.
• Proficient with computers, dealership management systems, and service scheduling software.
• Excellent organizational skills to manage multiple customers and priorities in a fast-paced environment.

Aufgaben

• Greet customers, document service needs accurately.
• Explain services, provide cost estimates, obtain authorization.
• Coordinate workflow to maximize efficiency.
• Communicate with technicians to monitor progress.
• Update customers on status, timelines, delays.
• Prepare invoices, process payments, maintain service records.
• Follow up to ensure satisfaction and educate on maintenance.

Kenntnisse

Communication skills

Automotive knowledge

Dealership software

Organizational skills

Customer service

Tools

Dealership management systems

Service scheduling software

Jobbeschreibung

Lexus of Marin, part of the Sonic Automotive family, seeks a Service Advisor to be a key member of the service team. You will act as the liaison between customers and technicians to ensure vehicles are diagnosed, serviced, and repaired efficiently.

You will greet customers, explain needed services, provide estimates, and coordinate workflow to maximize department efficiency while maintaining thorough records and timely communication.