Client-Centric Relationship Banker

Aumni; West Des Moines (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks an Associate Relationship Banker to welcome clients, understand their banking needs, and offer thoughtful solutions.

You will guide customers to use Chase Mobile, Chase.com, and ATMs to simplify their lives, while building lasting relationships with a hospitality-forward approach. The role requires strong communication, a commitment to regulatory compliance, and the ability to work flexible branch hours, including weekends.

Qualifications

• High school degree or GED required.
• Excellent communication skills in person and by phone.
• Ability to resolve client issues with attention to detail.
• Willingness to work flexible branch hours, including weekends.
• Ability to operate within risk and regulatory requirements.

Responsibilities

• Put clients first with attentive, friendly service in a welcoming environment.
• Engage in clear, consultative communication to build trust and understand needs.
• Assist walk-in and scheduled clients in person and by phone to deepen relationships.
• Educate clients on technology solutions like Chase Mobile App and ATMs.
• Learn products quickly and refer to experts for specialized needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Client experience

Communication skills

Issue resolution

Risk & compliance

Flexible hours

Education

High school degree or GED

College degree (preferred)

Job description

JPMorgan Chase & Co. in the United States seeks an Associate Relationship Banker to welcome clients, understand their banking needs, and offer thoughtful solutions.

You will guide customers to use Chase Mobile, Chase.com, and ATMs to simplify their lives, while building lasting relationships with a hospitality-forward approach. The role requires strong communication, a commitment to regulatory compliance, and the ability to work flexible branch hours, including weekends.