Client Relationship Banker

JPMorgan Chase & Co.; Knoxville (TN); On-site; USD 38,000 - 62,000; Full time

Job summary

JPMorgan Chase & Co. seeks an Associate Relationship Banker to welcome clients in-branch, offer thoughtful financial solutions, and leverage digital tools like Chase Mobile, Chase.com, and ATMs for convenient banking experiences.

The role focuses on building lasting client relationships, mastering product knowledge, and maintaining compliance with banking regulations, including training and risk controls. On-site branch hours apply.

Qualifications

• Excellent communication skills with verbal and written clarity.
• Ability to create memorable experiences for clients and build trust.
• Ability to quickly and effectively resolve client issues with attention to detail.
• Operate within established risk parameters/tolerances and meet risk and compliance obligations, including required training.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Excellent communication skills

Memorable client experiences

Issue resolution

Regulatory compliance

Flexibility in hours

Education

High school degree, GED, or foreign equivalent

Job description

JPMorgan Chase & Co. seeks an Associate Relationship Banker to welcome clients in-branch, offer thoughtful financial solutions, and leverage digital tools like Chase Mobile, Chase.com, and ATMs for convenient banking experiences.

The role focuses on building lasting client relationships, mastering product knowledge, and maintaining compliance with banking regulations, including training and risk controls. On-site branch hours apply.