Client-Centric Relationship Banker

JPMorganChase; Traverse City (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Relationship Banker in a Chase Branch to deliver welcoming, knowledgeable service and build lasting client relationships. You will advise on bank products, educate clients on digital tools, and coordinate with specialists to address financial needs while adhering to regulatory requirements.

You will work with a team to provide accurate information, resolve issues, and support customers during in-branch and phone interactions, including weekends and some

Qualifications

• High school diploma or GED required.
• Excellent communication skills in person and over the phone, with ability to tailor features and benefits.
• Ability to quickly resolve client issues with attention to detail and maintain compliance.

Responsibilities

• Put clients first and deliver attentive, friendly service.
• Engage in consultative communication to understand and anticipate client needs.
• Assist walk-in and scheduled clients in person and by phone to build relationships.
• Educate clients on technology solutions such as Chase Mobile App, Chase.com, and ATMs.
• Learn products and procedures quickly to advise on banking solutions and collaborate with experts.
• Adhere to banking policies, procedures, and regulatory requirements.

Skills

Customer service

Communication

Problem solving

Compliance

Time management

Sales experience

Education

High school diploma or GED

College degree

Job description

JPMorgan Chase is seeking an Associate Relationship Banker in a Chase Branch to deliver welcoming, knowledgeable service and build lasting client relationships. You will advise on bank products, educate clients on digital tools, and coordinate with specialists to address financial needs while adhering to regulatory requirements.

You will work with a team to provide accurate information, resolve issues, and support customers during in-branch and phone interactions, including weekends and some