Elevate Client Experience — Branch Relationship Banker

Fairygodboss; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Relationship Banker to represent the brand in a Chase Branch. You will welcome clients, offer thoughtful financial solutions, and help address their financial needs through excellent service and knowledge of banking solutions.

The role emphasizes hospitality, technology adoption, and collaboration with a team of experts to ensure a superior client experience. Weekend/evening hours are required as part of branch operations.

Qualifications

• Ability to create memorable experiences for clients.
• Excellent communication skills for in-person and phone interactions.
• Ability to resolve client issues with attention to detail and consistency.
• Operate within risk parameters and complete required training.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first and provide attentive, friendly service in a welcoming environment.
• Communicate clearly to help clients and tailor product recommendations.
• Assist walk-in and scheduled clients in person and by phone to build relationships.
• Educate clients on technology solutions like Chase Mobile App, Chase.com, ATMs.
• Learn products and procedures to advise on banking solutions and connect clients to experts.
• Adhere to banking policies, procedures, and regulatory requirements.

Skills

Client experience

Communication

Issue resolution

Risk awareness

Customer service (in person/phone)

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase is seeking an Associate Relationship Banker to represent the brand in a Chase Branch. You will welcome clients, offer thoughtful financial solutions, and help address their financial needs through excellent service and knowledge of banking solutions.

The role emphasizes hospitality, technology adoption, and collaboration with a team of experts to ensure a superior client experience. Weekend/evening hours are required as part of branch operations.