Client-Centric Front Desk Pro - Tax Office Reception

H&R Block, Inc.; Bloomington (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist in Bloomington, IL. This in-person role greets clients, manages check-in, schedules appointments, and connects clients with the right tax professionals.

You’ll support daily office operations and collaborate with a team of tax professionals. The position requires strong customer service, multitasking, and confidentiality, with availability to work evenings and weekends during tax season.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills; professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression
• Answer phone calls, schedule appointments, match clients with tax professionals
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness
• Collaborate with tax professionals and team members
• Handle sensitive client information with confidentiality

Skills

Customer service

Communication

Multitasking

Organizational skills

Office software

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist in Bloomington, IL. This in-person role greets clients, manages check-in, schedules appointments, and connects clients with the right tax professionals.

You’ll support daily office operations and collaborate with a team of tax professionals. The position requires strong customer service, multitasking, and confidentiality, with availability to work evenings and weekends during tax season.