Front Desk & Client Services Specialist – Tax Season

H&R Block, Inc.; Paris (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Bloomington, IL. This in-person role welcomes clients, manages scheduling, and supports daily office operations alongside tax professionals.

The position offers training and potential stepping stone into tax preparation or office leadership. Evening and weekend availability during tax season is required. Prior experience in fast-paced, client-centered environments is valued.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Well-organized with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the office face.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Education

High School Diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Bloomington, IL. This in-person role welcomes clients, manages scheduling, and supports daily office operations alongside tax professionals.

The position offers training and potential stepping stone into tax preparation or office leadership. Evening and weekend availability during tax season is required. Prior experience in fast-paced, client-centered environments is valued.