Client Care & Support Specialist

Medical Management International, Inc.; West Covina (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) + Roth

Student Debt Relief (Full-Time DVMs)

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

HSA

Parental Leave

Continuing Education Allowance

Pet Wellness Plans

Job summary

Banfield Pet Hospital is seeking a Client Care Associate to support clients with wellness plans, services, billing, and web support via phone and online chat. The role emphasizes problem resolution, needs analysis, and handling high volumes of inquiries with a customer-first mindset.

Preferred associates hold an Associate’s degree; a high school diploma is required, with at least one year of customer service or call center experience.

Qualifications

• Excellent communication skills required.
• Ability to multi-task, prioritize and manage time effectively.
• Strong client contact handling skills and active listening.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution.
• Recommend potential products or services by recognizing and analyzing client needs.
• Contribute to team effort by accomplishing related results (personal metrics).
• Manage high volume of incoming client requests via telephone, email, and web chat.

Skills

Excellent communication

Multi-tasking

Prioritization

Active listening

Education

Associate’s degree preferred

High School diploma/GED required

Job description

Banfield Pet Hospital is seeking a Client Care Associate to support clients with wellness plans, services, billing, and web support via phone and online chat. The role emphasizes problem resolution, needs analysis, and handling high volumes of inquiries with a customer-first mindset.

Preferred associates hold an Associate’s degree; a high school diploma is required, with at least one year of customer service or call center experience.