Client Care Specialist

Banfield Pet Hospital; Charleston (SC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plans (401k & Roth)

Student Debt Relief Program (for Full‑

Paid Time Off and Holidays

Mental Health Resources

Company‑Paid Life Insurance

Short/Long‑Term Disability

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid Parental Leave

Continuing Education Allowance

Back‑Up Child/Elder Care Resources

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for

Exclusive Discounts

Job summary

Banfield Pet Hospital seeks a Client Care Associate to assist clients with Optimum Wellness Plans, services, billing, and web support via phone and online chat. The role emphasizes resolving issues, identifying client needs, and guiding them to appropriate Banfield services.

Candidates will handle high volumes of inquiries, contributing to team metrics and delivering quality customer care, with the objective of ensuring a smooth client experience.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution.
• Recommend potential products or services by recognizing and analyzing client needs.
• Contribute to team effort by accomplishing related results (personal metrics).
• Manage high volume of incoming client requests via telephone, email, and web chat.

Job description

Banfield Pet Hospital seeks a Client Care Associate to assist clients with Optimum Wellness Plans, services, billing, and web support via phone and online chat. The role emphasizes resolving issues, identifying client needs, and guiding them to appropriate Banfield services.

Candidates will handle high volumes of inquiries, contributing to team metrics and delivering quality customer care, with the objective of ensuring a smooth client experience.