Pet Health Concierge & Client Experience Coordinator

Medical Management International, Inc.; Chesapeake (VA); On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Student Debt Relief Program

Paid Time Off & Holidays

Mental Health Resources

Life Insurance

Disability Insurance

Flexible Spending Accounts

Health Savings Account

Parental Leave

Continuing Education Allowance

Family Support Resources

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Wellness Programs

Pet Wellness Plan freebies

Job summary

Banfield is seeking a team-focused associate to support a busy veterinary hospital. You will guide clients and pets through visits, educate them about wellness plans and services, and help manage patient records and prescriptions with care and accuracy.

Join a caring team and contribute to delivering exceptional service, while supporting a wellness-focused hospital that values client education and efficient operations.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Job description

Banfield is seeking a team-focused associate to support a busy veterinary hospital. You will guide clients and pets through visits, educate them about wellness plans and services, and help manage patient records and prescriptions with care and accuracy.

Join a caring team and contribute to delivering exceptional service, while supporting a wellness-focused hospital that values client education and efficient operations.