Client Care & Billing Specialist

Banfield Pet Hospital; West Covina (CA); On-site; USD 48,511,000 - 61,978,000; Full time

Benefits offered by this job

Medical Insurance

Retirement 401(k)

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA

HSA

Parental Leave

Education Allowance

Back-Up Care

Pet Wellness Plans

Exclusive Discounts

Commuter Benefits

Job summary

Banfield Pet Hospital is seeking a Client Care Associate to assist clients with Optimum Wellness Plans, services, billing, and web support via phone and web chat. The role emphasizes resolving client problems, recognizing client needs, and contributing to team metrics.

Ideal candidates have at least one year of customer service or call center experience, strong communication, and the ability to multitask in a fast-paced environment with occasional long hours. Benefits are extensive.

Qualifications

• Associate’s degree preferred, or the equivalent combination of education, training and experience.
• Minimum of one year of relevant customer service and/or call center experience is required.
• Excellent communication skills.
• Ability to multi-task, prioritize, and manage time effectively
• Strong client contact handling skills and active listening.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution.
• Recommend potential products or services by recognizing and analyzing client needs.
• Contribute to team effort by accomplishing related results (personal metrics).
• Manage high volume of incoming client requests via telephone, email, and web chat.
• Other job duties as assigned.

Skills

Customer service

Communication

Active listening

Multitasking

English language

Education

Associate’s degree preferred

High School diploma/GED

Job description

Banfield Pet Hospital is seeking a Client Care Associate to assist clients with Optimum Wellness Plans, services, billing, and web support via phone and web chat. The role emphasizes resolving client problems, recognizing client needs, and contributing to team metrics.

Ideal candidates have at least one year of customer service or call center experience, strong communication, and the ability to multitask in a fast-paced environment with occasional long hours. Benefits are extensive.