Client Care & Support Specialist

Medical Management International, Inc.; Illinois; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Roth plans

Student Debt Relief for Full-Time DVMs

Paid Time Off and Holidays

Life Insurance and Disability

Job summary

Banfield Pet Hospital is seeking a Client Care Associate to assist clients with Optimum Wellness Plans, services and billing via phone, email and web chat. You will resolve issues, explain solutions and follow up to ensure satisfaction.

Qualifications include at least one year of customer service experience, an associate degree preferred (HS diploma required), and strong communication skills with the ability to multitask in a high-volume environment.

Qualifications

• Minimum one year of relevant customer service experience.
• Associate degree preferred; high school diploma required.
• Excellent communication and active listening abilities.

Responsibilities

• Manage high volume client requests via telephone, email and web chat.
• Resolve client problems by determining causes and following up with solutions.
• Recommend potential products or services based on client needs.
• Contribute to team goals by achieving related metrics.

Skills

Customer service

Communication skills

Active listening

Multitasking

Problem solving

Education

Associate's degree preferred

High School diploma/GED is required

Job description

Banfield Pet Hospital is seeking a Client Care Associate to assist clients with Optimum Wellness Plans, services and billing via phone, email and web chat. You will resolve issues, explain solutions and follow up to ensure satisfaction.

Qualifications include at least one year of customer service experience, an associate degree preferred (HS diploma required), and strong communication skills with the ability to multitask in a high-volume environment.