Client Care Specialist: Services & Billing Support

A Caring Doctor (Minnesota), P.A.; Bluffton (SC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth retirement plans

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health Resources

Disability Insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Parental Leave

Continuing Education Allowance

Backup Child and Elder Care

Fertility and Family Building Support

Exclusive Discounts

Job summary

Banfield Pet Hospital in Bluffton, SC is seeking a Client Care Associate to assist clients with Optimum Wellness Plans, services, billing, and web support by phone, email, and web chat. You will be the first point of contact, delivering clear information and resolving routine inquiries.

The role emphasizes teamwork, problem solving, and a service‑minded approach, with benefits supporting health, retirement, and work-life balance.

Qualifications

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution.
• Recommend potential products or services by recognizing and analyzing client needs.
• Contribute to team effort by accomplishing related results (personal metrics).
• Manage high volume of incoming client requests via telephone, email, and web chat.
• Other job duties as assigned.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution.
• Recommend potential products or services by recognizing and analyzing client needs.
• Contribute to team effort by accomplishing related results (personal metrics).
• Manage high volume of incoming client requests via telephone, email, and web chat.
• Other job duties as assigned.

Job description

Banfield Pet Hospital in Bluffton, SC is seeking a Client Care Associate to assist clients with Optimum Wellness Plans, services, billing, and web support by phone, email, and web chat. You will be the first point of contact, delivering clear information and resolving routine inquiries.

The role emphasizes teamwork, problem solving, and a service‑minded approach, with benefits supporting health, retirement, and work-life balance.