Client Care & Solutions Specialist

associacareers; Sun City (AZ); On-site; USD 22,000 - 25,000; Full time

Job summary

Associa is seeking a friendly receptionist to join our Sun City office, handling incoming calls and guiding visitors with professional, courteous service.

You will support daily office tasks, resolve customer inquiries using conflict-resolution techniques, and help ensure accurate, timely communication for association business. A customer-focused mindset and strong organizational skills are essential.

Qualifications

• Customer-focused mindset with a strong commitment to service quality.
• Clear professional communication by phone, email, and in person.
• Proficiency with general office equipment (copier, fax, phones).
• Strong MS Word, Excel, and Outlook skills.
• Excellent attention to detail and organization.
• Ability to maintain confidentiality and discretion.
• Self-motivated, proactive, detail-oriented, and team player.
• Able to work independently and collaboratively.
• Strong ability to prioritize tasks and meet deadlines.

Responsibilities

• Receive and respond to incoming calls from homeowners, board members, and vendors.
• Serve as front-line contact for office visitors with exceptional service.
• Follow through requests using conflict-resolution techniques.
• Assess needs and translate them into solutions.
• Provide general office support: printing, scanning, faxing.
• Organize and prepare correspondence related to association business.
• Provide reception coverage as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Office equipment

Microsoft Office

Attention to detail

Confidentiality

Teamwork

Time management

Independent working

Multitasking

Tools

Copier

Fax machine

Phone systems

Microsoft Office

Job description

Associa is seeking a friendly receptionist to join our Sun City office, handling incoming calls and guiding visitors with professional, courteous service.

You will support daily office tasks, resolve customer inquiries using conflict-resolution techniques, and help ensure accurate, timely communication for association business. A customer-focused mindset and strong organizational skills are essential.