Resident Experience & Care Specialist

Associa; Sun City (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Disability insurance

Wellness programs

Development opportunities

Great Place to Work award

Job summary

Associa is seeking a friendly, customer-focused receptionist/office assistant in Sun City, AZ. You will be the first point of contact, handle calls, greet visitors, and support daily office operations.

This full-time role offers a comprehensive benefits package and opportunities to develop professionally. Proficiency in Microsoft Office and strong organization are essential, along with a commitment to high-quality service.

Qualifications

• Customer-focused mindset with strong commitment to service quality.
• Clear, professional communication via phone, email, and in person.
• Proficiency with general office equipment (copiers, fax, phones).
• Strong organizational and time-management skills.

Responsibilities

• Receive and respond to incoming calls from homeowners, Board members, and vendors, ensuring requests are followed through to completion.
• Serve as the first point of contact for customers visiting the office, providing exceptional service and support.
• Apply conflict-resolution techniques to effectively address and resolve customer issues.
• Assess customer needs and translate them into appropriate solutions.
• Provide general office support by processing print jobs, scanning, faxing, and related tasks.
• Organize and prepare correspondence related to association business.
• Provide reception coverage as needed.
• Perform other duties as assigned.

Skills

Customer focus

Communication

Multitasking

Time management

Attention to detail

Discretion

Team collaboration

Professionalism

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Associa is seeking a friendly, customer-focused receptionist/office assistant in Sun City, AZ. You will be the first point of contact, handle calls, greet visitors, and support daily office operations.

This full-time role offers a comprehensive benefits package and opportunities to develop professionally. Proficiency in Microsoft Office and strong organization are essential, along with a commitment to high-quality service.