Client Care Coordinator

associacareers; Sun City (AZ); On-site; USD 22,000 - 25,000; Full time

Job summary

Associa is seeking a friendly receptionist to join our Sun City office, handling incoming calls and guiding visitors with professional, courteous service.

You will support daily office tasks, resolve customer inquiries using conflict-resolution techniques, and help ensure accurate, timely communication for association business. A customer-focused mindset and strong organizational skills are essential.

Qualifications

• Customer-focused mindset with a strong commitment to service quality.
• Clear professional communication by phone, email, and in person.
• Proficiency with general office equipment (copier, fax, phones).
• Strong MS Word, Excel, and Outlook skills.
• Excellent attention to detail and organization.
• Ability to maintain confidentiality and discretion.
• Self-motivated, proactive, detail-oriented, and team player.
• Able to work independently and collaboratively.
• Strong ability to prioritize tasks and meet deadlines.

Responsibilities

• Receive and respond to incoming calls from homeowners, board members, and vendors.
• Serve as front-line contact for office visitors with exceptional service.
• Follow through requests using conflict-resolution techniques.
• Assess needs and translate them into solutions.
• Provide general office support: printing, scanning, faxing.
• Organize and prepare correspondence related to association business.
• Provide reception coverage as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Office equipment

Microsoft Office

Attention to detail

Confidentiality

Teamwork

Time management

Independent working

Multitasking

Tools

Copier

Fax machine

Phone systems

Microsoft Office

Job description

Duties and Responsibilities:

• Receive and respond to incoming calls from homeowners, Board members, and vendors, ensuring all requests are followed through to completion.
• Serve as the first point of contact for customers visiting the office, providing exceptional service and support.
• Apply conflict-resolution techniques to effectively address and resolve customer issues.
• Assess customer needs and translate them into appropriate solutions.
• Provide general office support by processing print jobs, scanning, faxing, and related tasks.
• Organize and prepare correspondence related to association business.
• Provide reception coverage as needed.
• Perform other duties as assigned.

What do we offer?

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for nine consecutive years, and many of our locations are awarded as Best and Brightest.

Compensation:

$16 to 18.00/hr; direct experience is highly considered.

Location:

17220 N Boswell Blvd., #140, Sun City, AZ 85373

• Customer-focused mindset with a strong commitment to delivering high-quality service.
• Ability to communicate clearly, professionally, and effectively via phone, email, and in person.
• Proficiency in operating general office equipment (e.g., copier, fax machine, phone systems).
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong attention to detail with excellent organizational and time-management skills.
• Ability to maintain confidentiality and exercise discretion in all duties and responsibilities.
• Self-motivated, proactive, detail-oriented, and able to work both independently and as part of a team.
• Ability to work effectively with others in person and in group settings.
• Strong ability to prioritize tasks, manage time, and meet deadlines.
• Ability to interpret verbal and written instructions at a proficient level