Customer Experience Specialist

Associa; Richardson (TX); On-site; USD 33,000 - 42,000; Full time

Job summary

Associa is seeking a Customer Service Representative to assist customers with inquiries and issues, primarily from an office setting. The role involves phone and email support, data updates, billing assistance, and basic technical troubleshooting to resolve customer needs.

The successful candidate will have a high school diploma or GED and at least one year of related experience, with strong Microsoft Office skills and the ability to work well in a team. Equal opportunity employer.

Qualifications

• High school diploma or GED required.
• At least one year of directly related or closely related experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to use office equipment.
• Strong communication skills and ability to work well in a team.
• Ability to interpret verbal and written instructions.
• Ability to maintain confidentiality and discretion in duties.

Responsibilities

• Act as the first point of contact for customers visiting the office when needed.
• Update homeowner and association information in C3 and shared files.
• Use conflict resolution techniques to resolve customer issues.
• Coordinate with customers to resolve any billing inquiries.
• Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translate into solutions.
• Process print jobs, scanning and faxing as general office support when needed.
• Other duties as assigned.

Skills

Microsoft Office

Communication

Teamwork

Discretion

Time management

Problem solving

Phone & email communication

Office equipment operation

Education

High School Diploma or GED

Job description

Associa is seeking a Customer Service Representative to assist customers with inquiries and issues, primarily from an office setting. The role involves phone and email support, data updates, billing assistance, and basic technical troubleshooting to resolve customer needs.

The successful candidate will have a high school diploma or GED and at least one year of related experience, with strong Microsoft Office skills and the ability to work well in a team. Equal opportunity employer.