Front Desk & Customer Care Specialist

Affinity Management Services, LLC; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Affinity Management Services, LLC seeks a friendly Receptionist / Customer Care Coordinator to greet residents, visitors, vendors, and staff at a professional front desk. You will manage inquiries and cases in Dynamics, provide administrative support, and help maintain a welcoming reception area.

You will route calls, assist with overflow volumes, and collaborate with the Customer Care team to ensure timely responses and accurate record-keeping.

Qualifications

• Proven ability to greet and assist visitors and residents.
• Strong written and verbal communication skills for customer care.
• Experience handling inquiries and routing requests with professionalism.

Responsibilities

• Greet and direct visitors, residents, vendors, and staff at the front desk.
• Monitor and manage inquiries and cases in Dynamics; follow up as needed.
• Answer and route incoming calls; provide overflow call support.
• Perform general administrative tasks and maintain organized records.

Skills

Customer service

Communication

Call handling

Tools

Dynamics CRM

Job description

Affinity Management Services, LLC seeks a friendly Receptionist / Customer Care Coordinator to greet residents, visitors, vendors, and staff at a professional front desk. You will manage inquiries and cases in Dynamics, provide administrative support, and help maintain a welcoming reception area.

You will route calls, assist with overflow volumes, and collaborate with the Customer Care team to ensure timely responses and accurate record-keeping.