Client Care Coordinator

Associa; Sun City (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Disability insurance

Wellness programs

Development opportunities

Great Place to Work award

Job summary

Associa is seeking a friendly, customer-focused receptionist/office assistant in Sun City, AZ. You will be the first point of contact, handle calls, greet visitors, and support daily office operations.

This full-time role offers a comprehensive benefits package and opportunities to develop professionally. Proficiency in Microsoft Office and strong organization are essential, along with a commitment to high-quality service.

Qualifications

• Customer-focused mindset with strong commitment to service quality.
• Clear, professional communication via phone, email, and in person.
• Proficiency with general office equipment (copiers, fax, phones).
• Strong organizational and time-management skills.

Responsibilities

• Receive and respond to incoming calls from homeowners, Board members, and vendors, ensuring requests are followed through to completion.
• Serve as the first point of contact for customers visiting the office, providing exceptional service and support.
• Apply conflict-resolution techniques to effectively address and resolve customer issues.
• Assess customer needs and translate them into appropriate solutions.
• Provide general office support by processing print jobs, scanning, faxing, and related tasks.
• Organize and prepare correspondence related to association business.
• Provide reception coverage as needed.
• Perform other duties as assigned.

Skills

Customer focus

Communication

Multitasking

Time management

Attention to detail

Discretion

Team collaboration

Professionalism

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Duties and Responsibilities

• Receive and respond to incoming calls from homeowners, Board members, and vendors, ensuring all requests are followed through to completion.
• Serve as the first point of contact for customers visiting the office, providing exceptional service and support.
• Apply conflict-resolution techniques to effectively address and resolve customer issues.
• Assess customer needs and translate them into appropriate solutions.
• Provide general office support by processing print jobs, scanning, faxing, and related tasks.
• Organize and prepare correspondence related to association business.
• Provide reception coverage as needed.
• Perform other duties as assigned.

What do we offer?

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for nine consecutive years, and many of our locations are awarded as Best and Brightest.

Compensation

$16 to 18.00/hr; direct experience is highly considered.

Location

17220 N Boswell Blvd., #140, Sun City, AZ 85373

Requirements

• Customer-focused mindset with a strong commitment to delivering high-quality service.
• Ability to communicate clearly, professionally, and effectively via phone, email, and in person.
• Proficiency in operating general office equipment (e.g., copier, fax machine, phone systems).
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong attention to detail with excellent organizational and time-management skills.
• Ability to maintain confidentiality and exercise discretion in all duties and responsibilities.
• Self-motivated, proactive, detail-oriented, and able to work both independently and as part of a team.
• Ability to work effectively with others in person and in group settings.
• Strong ability to prioritize tasks, manage time, and meet deadlines.
• Ability to interpret verbal and written instructions at a proficient level

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.