Customer Service Administrator

associacareers; Sun City (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Associa is seeking a Customer Service Administrator to support homeowners, vendors, and guests across phone, email, and in-person interactions at our Sun City, AZ office.

Responsibilities include answering calls, resolving issues, processing routine office duties, and assisting with projects while maintaining confidentiality and a friendly, professional demeanor. We offer a comprehensive benefits package and career growth opportunities. Compensation is $18.00/hr for full-time roles.

Qualifications

• Customer-focused approach to inquiries and issues.
• Clear, professional communication via phone, email, and in person.
• Strong organizational and time-management skills.

Responsibilities

• Receive and respond to incoming calls from homeowners, Board members, and vendors.
• Serve as first point of contact for customers visiting the office.
• Apply conflict-resolution techniques to address and resolve issues.
• Assess customer needs and translate them into solutions.
• Provide general office support such as printing, scanning, and faxing.

Skills

Customer-focused mindset

Strong communication

Organizational skills

Time management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Associa is looking for a Customer Service Administrator to join our team. The Customer Service Administrator is responsible for supporting customers, homeowners, vendors, and guests by addressing inquiries, resolving issues, and providing a positive experience across all communication channels. This includes assistance over the phone, via email, and in person. In this role, you will also support general office operations by completing administrative tasks and contributing to various projects as needed. Success in this position requires a service-oriented mindset, strong communication skills, and a friendly, approachable demeanor. The ideal candidate is professional, organized, and committed to delivering exceptional customer service.

Duties and Responsibilities:

• Receive and respond to incoming calls from homeowners, Board members, and vendors, ensuring all requests are followed through to completion.
• Serve as the first point of contact for customers visiting the office, providing exceptional service and support.
• Apply conflict-resolution techniques to effectively address and resolve customer issues.
• Assess customer needs and translate them into appropriate solutions.
• Provide general office support by processing print jobs, scanning, faxing, and related tasks.
• Organize and prepare correspondence related to association business.
• Provide reception coverage as needed.
• Perform other duties as assigned.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for nine consecutive years, and many of our locations are awarded as Best and Brightest.

Compensation:

$18.00/hr; direct experience is highly considered.

Location:

17220 N Boswell Blvd., #140 Sun City, AZ 85373

• Customer-focused mindset with a strong commitment to delivering high-quality service.
• Ability to communicate clearly, professionally, and effectively via phone, email, and in person.
• Proficiency in operating general office equipment (e.g., copier, fax machine, phone systems).
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong attention to detail with excellent organizational and time-management skills.
• Ability to maintain confidentiality and exercise discretion in all duties and responsibilities.
• Self-motivated, proactive, detail-oriented, and able to work both independently and as part of a team.
• Ability to work effectively with others in person and in group settings.
• Strong ability to prioritize tasks, manage time, and meet deadlines.
• Ability to interpret verbal and written instructions at a proficient level