Front Office Receptionist

Associa; Richardson (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Associa is hiring a Front Office Receptionist to be the first point of contact in our Richardson, TX office. You will deliver outstanding customer service while handling a high volume of calls and front-desk tasks. The role requires organization, courtesy, and the ability to thrive in a fast-paced environment.

Responsibilities include greeting visitors, routing calls, scheduling appointments, and performing basic admin tasks. Strong communication and MS Office skills are essential for success.

Qualifications

• High School Diploma or GED required.
• At least one year of receptionist or customer service experience.
• Excellent written and verbal communication skills.

Responsibilities

• Greet visitors and clients warmly and professionally.
• Manage a high volume of incoming calls with clear phone etiquette.
• Provide excellent customer service by answering questions and resolving concerns.
• Maintain a clean, welcoming reception area.
• Schedule and confirm appointments.
• Handle data entry, scanning, photocopying and basic filing.
• Support the Customer Service team.
• Assist with office coordination tasks to ensure smooth front office operations.
• Support internal team members with administrative tasks.

Skills

Phone etiquette

Customer service

Organization

Communication

Office software

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

We are seeking a professional and friendly Front Office Receptionist to be the first point of contact for our office. This position plays a critical role in delivering excellent customer service while managing a high volume of phone calls and front-desk activity. The ideal candidate will be organized, courteous, and thrive in a fast-paced environment.

Key Responsibilities:

Greet visitors and clients warmly and professionally upon arrival

Manage a high volume of incoming phone calls and route them appropriately using clear and professional phone etiquette

Provide exceptional customer service by answering questions, resolving concerns, and assisting visitors in person and over the phone

Maintain the reception area to ensure it is clean, welcoming, and organized

Schedule and confirm appointments and meetings as needed

Handle general administrative tasks such as data entry, scanning, photocopying, and basic filing

Support and assist the Customer Service team

Assist with office coordination tasks to ensure smooth front office operations

Support internal team members with administrative or clerical tasks as requested

Requirements

Requirements:

Proven experience in a receptionist, front desk, or customer service role

Comfortable managing a high volume of phone traffic in a professional manner

Strong interpersonal and communication skills, both verbal and written

Proficiency with office equipment and basic software (e.g., Microsoft Office Suite, phone systems)

Excellent organizational skills and attention to detail

Dependable, punctual, and able to handle tasks independently

Education and Experience:

• High School Diploma or GED Required
• At least one year of directly related or closely related experience

Working Conditions:

• Typical office environment
• Frequent social interacti on

Company Description

With more than 180 branch offices across North America, Associa delivers unsurpassed management and lifestyle services to nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise and trailblazing innovation. For more than 40 years, Associa has provided solutions designed to help communities achieve their vision. To learn more, visit www.associaonline.com .