Client Advocacy Leader - Grow Team & Pipeline

NEPSE Trading; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Life Insurance

401(k) Plan

Disability Coverage

Generous vacation & flex time off

Training & development opportunities

Job summary

NRI North America is seeking a seasoned Client Advocate Team Lead to mentor a high-performing group and drive strategic account management for North American clients. You will guide client engagement, align with sales goals, and ensure delivery excellence across enterprise accounts.

You will coordinate with AEs, optimize client experiences, manage pipeline contributions, and collaborate with partners to grow revenue while aligning with corporate goals.

Qualifications

• 3 to 5 years of account management in IT consulting.
• Bachelor’s degree in business, communications, or related field.
• Proven prospecting and selling experience (hunter and farmer).
• Experience supporting AEs with selling services and solutions.
• Interface with C-Suite or Director level personnel.
• Strong negotiation and communication skills.
• Empathy and commitment to client success.
• Strategic thinking and problem-solving.
• Experience leading teams or cross-functional initiatives.

Responsibilities

• Lead and coach a team of Client Advocate professionals.
• Oversee day-to-day team operations for productivity and quality.
• Identify training needs and provide development opportunities.
• Monitor client satisfaction and address issues proactively.
• Understand clients’ business needs to provide tailored solutions.
• Manage Day to Day product sales.
• Coordinate bi-weekly CAM team meetings with the Director, Revenue Operations.
• Share best practices to improve productivity and efficiency.
• Communicate with clients about product lead times.
• Assist with post-sales order process of product and services.

Skills

Account management

Hunter & farmer mindset

Negotiation skills

Interpersonal communication

Empathy & client success

Strategic thinking

Problem-solving

Industry familiarity

Team leadership

Education

Bachelor's degree in business or related field

Tools

SFDC (Salesforce)

Job description

NRI North America is seeking a seasoned Client Advocate Team Lead to mentor a high-performing group and drive strategic account management for North American clients. You will guide client engagement, align with sales goals, and ensure delivery excellence across enterprise accounts.

You will coordinate with AEs, optimize client experiences, manage pipeline contributions, and collaborate with partners to grow revenue while aligning with corporate goals.