Client Advocate Manager

Core BTS, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Life Insurance

401(k) Plan

Disability Coverage

Paid Holidays

Training & Development Opportunities

Job summary

NRI North America seeks a Client Advocate Manager to partner with Account Managers, grow the pipeline, and manage strategic accounts across North America. This hybrid role blends remote work with essential on-site strategy sessions and partner/customer events.

You will lead research on prospect accounts, map territories with top partners, and co-sell to exceed sales targets while training with tier-one partners. Compensation includes base salary plus commissions.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years of technical experience.
• Proven track record in prospecting and selling.
• Experience selling services and solutions.
• Experience interfacing with C-suite or Director level personnel.
• Strong negotiation and interpersonal skills.
• Familiarity with the organization's industry, products, or services.
• Proven experience managing teams or leading cross-functional client initiatives.

Responsibilities

• Manage day-to-day product sales.
• Communicate with clients regarding product lead times.
• Help set client & prospect meetings with Account Team.
• Influence a given amount of pipeline monthly.
• Attend territory networking events.
• Provide Discover.org customer market research to AE's.
• Account map with top tier one partners.
• Host networking events & drive attendance.
• Create opportunities in SFDC when AE is in the field.
• Submit deal registrations.
• Follow up on open opportunities.
• Participate in company sales campaigns and SPIFs.
• Attend joint sales meeting with assigned AMs.
• Meet with assigned EAs for customer sales planning.
• Attend sales training by tier one partners & NRI's SAs.
• Assist with post sales order process of product and services.

Skills

Prospecting and selling

C-suite interfacing

Negotiation skills

Interpersonal communication

Industry familiarity

Education

Bachelor's degree or equivalent experience

Job description

A Client Advocate Manager (CAM) shares the same responsibility as an Account Manager; they work as a team to exceed their sales goals. The CAM works closely with its Account Managers to identify Top Strategic Accounts and Top Prospect accounts growing the business by identifying new opportunities and co-selling. CAMs primarily work remotely assisting their Account Managers that are mostly on the road working together to strategically and efficiently cater to their customer base with ongoing opportunities and follow-ups as needed. It is also the responsibility of CAM to do in-depth research on prospect accounts and have a good understanding of the key industries their team is actively working with and targeting as prospects. Although CAMs generally work remotely, they also share responsibility for attending strategic on-site customer meetings, account mapping sessions with top-tier partners, and partner + customer territory events.

Responsibilities

• Manage Day to Day product sales
• Communicate with clients regarding product lead times
• Help set client & prospect meetings with Account Team
• Influence a given $ amount of pipeline monthly.
• Attend territory networking events.
• Provide Discover.org customer market research to AE's.
• Account map with top tier one partners.
• Host networking events & drive attendance
• Create opportunities in SFDC when AE is in the field.
• Submit deal registrations.
• Follow up on open opportunities.
• Participate in company sales campaigns and SPIFs.
• Attend joint sales meeting with assigned AMs.
• Meet with assigned AE's for customer sales planning.
• Attend sales training by tier one partners & NRI's SAs
• Assist with post sales order process of product and services.
• Other duties as assigned and directed.

Required Skills

• Bachelor's degree or equivalent experience
• 3 - 5 years technical experience
• Proven record of prospecting and selling (you're a hunter AND a farmer)
• Prior experience selling services and solutions.
• Prior experience interfacing with the C-Suite and/or Director level personnel
• Strong negotiation skills
• Strong interpersonal and communication skills
• Familiarity with the organization's industry, products, or services.
• Proven experience managing teams or leading cross-functional client initiatives.

In addition to base salary, this role is eligible for commissions based the amount of Gross Profit generated from the sales. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.

Benefits

You'll love working at NRI not just for the usual benefits, but for our environment and culture!

You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.

You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.

You'll work with large, sophisticated, and progressive clients throughout North America.

We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

Notices

The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.

NRI North America will accept applications on an ongoing basis.

NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [e-mail].