Manager, Client Advocacy

NEPSE Trading; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Life Insurance

401(k) Plan

Disability Coverage

Generous vacation & flex time off

Training & development opportunities

Job summary

NRI North America is seeking a seasoned Client Advocate Team Lead to mentor a high-performing group and drive strategic account management for North American clients. You will guide client engagement, align with sales goals, and ensure delivery excellence across enterprise accounts.

You will coordinate with AEs, optimize client experiences, manage pipeline contributions, and collaborate with partners to grow revenue while aligning with corporate goals.

Qualifications

• 3 to 5 years of account management in IT consulting.
• Bachelor’s degree in business, communications, or related field.
• Proven prospecting and selling experience (hunter and farmer).
• Experience supporting AEs with selling services and solutions.
• Interface with C-Suite or Director level personnel.
• Strong negotiation and communication skills.
• Empathy and commitment to client success.
• Strategic thinking and problem-solving.
• Experience leading teams or cross-functional initiatives.

Responsibilities

• Lead and coach a team of Client Advocate professionals.
• Oversee day-to-day team operations for productivity and quality.
• Identify training needs and provide development opportunities.
• Monitor client satisfaction and address issues proactively.
• Understand clients’ business needs to provide tailored solutions.
• Manage Day to Day product sales.
• Coordinate bi-weekly CAM team meetings with the Director, Revenue Operations.
• Share best practices to improve productivity and efficiency.
• Communicate with clients about product lead times.
• Assist with post-sales order process of product and services.

Skills

Account management

Hunter & farmer mindset

Negotiation skills

Interpersonal communication

Empathy & client success

Strategic thinking

Problem-solving

Industry familiarity

Team leadership

Education

Bachelor's degree in business or related field

Tools

SFDC (Salesforce)

Job description

Responsibilities

• Lead and manage a team of Client Advocate professionals, providing coaching, mentorship, and performance management.
• Oversee day‑to‑day team operations, ensuring high productivity, quality service, and adherence to best practices.
• Identify training needs and provide professional development opportunities to enhance team capabilities.
• Monitor client satisfaction and proactively address issues or concerns to ensure a positive experience.
• Understand clients’ business needs, goals, and challenges to provide tailored solutions and guidance.
• Manage Day to Day product sales.
• Coordinate bi‑weekly CAM Team Meetings with the Director, Revenue Operations.
• Share best practices and new ideas to improve productivity & efficiency.
• Communicate with clients regarding product lead times.
• Help set client & prospect meetings with Account Team.
• Influence a given dollar amount of pipeline monthly.
• Attend territory networking events.
• Account map with top tier one partners.
• Host networking events & drive attendance.
• Create opportunities in SFDC when AE is in the field.
• Submit deal registrations.
• Follow up on open opportunities.
• Participate in company sales campaigns and SPIFs.
• Attend joint sales meeting with assigned AEs.
• Meet with assigned AEs for customer sales planning.
• Attend sales training by tier one partners & NRI’s SAs Assist with post sales order process of product and services.

Required Skills

• 3 to 5 years of experience in an account management role in the IT consulting industry.
• Bachelor’s degree in business, Communications, or a related field.
• Proven record of prospecting and selling (you’re a hunter AND a farmer).
• Prior experience providing support to AEs with selling services and solutions.
• Prior experience interfacing with the C‑Suite and/or Director level personnel.
• Strong negotiation skills.
• Strong interpersonal and communication skills.
• High level of empathy and commitment to client success.
• Strategic thinking and problem‑solving skills.
• Familiarity with the organization’s industry, products, or services.
• Proven experience managing teams or leading cross‑functional client initiatives.

Benefits

• You’ll love working at NRI not just for the usual benefits, but for our environment and culture! You’ll work with a great group of people in a highly collaborative team and results oriented atmosphere. You’ll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle. You’ll work with large, sophisticated, and progressive clients throughout North America.
• We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

Notices

NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. NRI North America will accept applications on an ongoing basis. NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.