Client Account Manager - Retention & Growth (Energy)

Ampica; Cleveland (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life & AD&D

STD/LTD

401(k)

Job summary

Ampica seeks a Client Account Manager – Retention in the United States to strengthen relationships with existing clients and identify opportunities to grow their accounts. You will engage directly with customers, understand evolving needs, and propose tailored solutions to drive satisfaction and revenue.

The role requires strong communication, a client-first mindset, and the ability to thrive in a fast-paced environment while collaborating with cross-functional teams.

Qualifications

• Bachelor’s degree in business administration, marketing, or related field or equivalent experience.
• Previous sales experience.
• Proven ability to manage client relationships using a CRM.
• Authorized to work in the United States without sponsorship.
• Willingness to travel up to 20%.

Responsibilities

• Client account management.
• Perform outbound calls to clients.
• Manage assigned clients and relationships.
• Develop relationships to drive revenue.
• Analyze clients’ interests to align products with their needs.
• Cultivate opportunities within current client base.
• Maintain and update the CRM with client activities.
• Collaborate with cross‑functional teams to meet business goals.
• Promote Ampica’s core values in daily work.
• Proactively handle challenges and seek improvements.
• Perform other duties as assigned.

Skills

Excellent spoken & written comms

Strong organizational skills

Conflict resolution

Empathy and patience

Open communication & collaboration

Education

Bachelor’s degree in business or related field

Tools

CRM software

Job description

Ampica seeks a Client Account Manager – Retention in the United States to strengthen relationships with existing clients and identify opportunities to grow their accounts. You will engage directly with customers, understand evolving needs, and propose tailored solutions to drive satisfaction and revenue.

The role requires strong communication, a client-first mindset, and the ability to thrive in a fast-paced environment while collaborating with cross-functional teams.