Join Our Team | Client Account Manager

Ampica; Cleveland (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life & AD&D

STD/LTD

401(k)

Job summary

Ampica seeks a Client Account Manager – Retention in the United States to strengthen relationships with existing clients and identify opportunities to grow their accounts. You will engage directly with customers, understand evolving needs, and propose tailored solutions to drive satisfaction and revenue.

The role requires strong communication, a client-first mindset, and the ability to thrive in a fast-paced environment while collaborating with cross-functional teams.

Qualifications

• Bachelor’s degree in business administration, marketing, or related field or equivalent experience.
• Previous sales experience.
• Proven ability to manage client relationships using a CRM.
• Authorized to work in the United States without sponsorship.
• Willingness to travel up to 20%.

Responsibilities

• Client account management.
• Perform outbound calls to clients.
• Manage assigned clients and relationships.
• Develop relationships to drive revenue.
• Analyze clients’ interests to align products with their needs.
• Cultivate opportunities within current client base.
• Maintain and update the CRM with client activities.
• Collaborate with cross‑functional teams to meet business goals.
• Promote Ampica’s core values in daily work.
• Proactively handle challenges and seek improvements.
• Perform other duties as assigned.

Skills

Excellent spoken & written comms

Strong organizational skills

Conflict resolution

Empathy and patience

Open communication & collaboration

Education

Bachelor’s degree in business or related field

Tools

CRM software

Job description

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Join Our Team | Client Account Manager

Join Our Team

Sales Opportunity

At Ampica, we’re on a mission to revolutionize energy efficiency and sustainability solutions.

We’re seeking passionate professionals to join our growing team and help drive our success to new heights.

Client Account Manager | Cleveland | Cincinatti

Our Sales Team is Growing

Are you passionate about building strong relationships and helping customers succeed? Do you thrive in a fast-paced environment where your ability to connect, solve problems, and drive value makes a direct impact? If so, we want YOU on our team!

As a Client Account Manager – Retention, you’ll play a vital role in strengthening our core customer base by engaging directly with clients, understanding their evolving needs, and ensuring their long-term satisfaction. You’ll identify opportunities to grow existing accounts, recommend tailored solutions, and serve as a trusted partner to our customers.

Job Summary

We are seeking an energetic, motivated, and customer-focused professional to join our team as a Client Account Manager. The ideal candidate will be responsible for managing client relationships, conducting outreach, addressing customer needs, and uncovering new growth opportunities within existing accounts. We’re looking for someone with strong communication, relationship-building, and problem-solving skills who is driven to deliver exceptional customer experiences and measurable results.

Key Responsibilities

• Client account management
• Performing outbound calls
• Ability to manage assigned clients
• Develop relationships to drive revenue
• Analyze clients’ interests to determine which products best suit their business
• Responsible for cultivating new opportunities within the current client base
• Manage and update a Customer Relationship Management (CRM) database
• Collaborate with cross-functional teams to achieve business objectives; open to innovative solutions, pivots when necessary, and stays ahead of industry trends
• Consistently integrate Ampica’s core values into everyday habits by promoting a collaborative and inclusive work environment, encouraging diverse perspectives, supporting colleagues and contributing to a positive team culture
• Approach challenges with confidence while remaining receptive to feedback. Strives for continuous improvement, acknowledging achievements, yet maintains humility
• Other miscellaneous duties as assigned

Required Qualifications

• Bachelor’s degree in business administration, marketing, or related field or relevant work experience
• Previous sales experience.
• Superior customer service.
• Prior experience in energy services a plus, but not required; we will teach you.
• Experience using CRM to manage the sales process
• Must be authorized to work in the United States without sponsorship.
• Must be able and remain flexible to travel up to 20% to various current and prospective customer, sales, and project locations.

Required Skillsand Abilities

• Excellent spoken & written communication.
• Strong organizational skills.
• Conflict resolution skills
• Empathy and patience to build positive customer relationships
• Ability to foster open communication, share insights, and work collectively to deliver exceptional results and enhance customer experience
• Adaptable to changing circumstances

Benefits

• Paid Time Off
• Medical, Dental, Vision
• Company paid Group Life and AD&D, STD and LTD
• Voluntary – Life, Accident, Critical Illness and Hospital
• 401(k)

If you’re a motivated individual who thrives in a sales environment, we encourage you to apply and be part of our dynamic team, Ampica!

Ampica is an Equal Opportunity Employer. Ampica does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Company Overview

Ampica was built on a simple but powerful belief: energy should not be a volatile cost burden. It should be a strategic asset.

Today, Ampica stands as a unified energy platform serving industrial and manufacturing organizations across North America. We bring together elite procurement specialists, efficiency engineers, community energy leaders, and infrastructure experts under one integrated brand—purpose-built to help businesses command their energy future and unlock amplified profit.

Learn More About Ampica

The Ampica Pledge:

“We pledge to treat every client’s energy needs as our own—combining deep expertise with personalized service to deliver measurable savings, sustainable solutions, and peace of mind. We don’t just deliver solutions; we stand by our clients every step of the way, ensuring strategies fit their unique needs and create lasting value for their business.”

Ampica | Core Values

Collaboration

Foremost among our values is our commitment to collaboration. By working together as a unified team, we can accomplish far more than any individual could. We actively seek out opportunities to share knowledge, align on objectives, and leverage our collective capabilities.

Through open communication and a spirit of partnership, we deliver holistic solutions that meet and exceed our client’s expectations, making them feel valued and integral to our operations.

Nimble

Secondly, we pride ourselves on being nimble. Adapting and responding quickly is paramount in an ever-evolving business landscape. We embrace flexibility, eschew rigid bureaucracy, and are unafraid to try new approaches.

Our agile mindset allows us to stay ahead of the curve, capitalize on emerging trends, and provide our clients with the forward-thinking strategies they need to thrive.

Better Together

Our third core value is to be ‘better together.’ We recognize that our diversity – in talents, experiences, and perspectives – is our greatest strength. By empowering each team member and cultivating a culture of mutual support, we elevate one another’s performance and reach new heights as an organization.

Through collaboration and shared purpose, we amplify our impact and deliver outcomes greater than the sum of our parts, making our employees feel trusted and capable.

Humbly Confident

Finally, we embody a spirit of ‘humbly confident’ professionalism. We are secure in our expertise and capabilities but remain open-minded and eager to learn. We take pride in our accomplishments but do not let ego or arrogance cloud our judgment.

This balance of confidence and humility allows us to navigate complex challenges with clarity, make thoughtful decisions, and champion bold ideas that drive transformative change for our clients.