Client Success & Retention Specialist

Senergy Petroleum Llc; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Senergy Petroleum Llc is seeking an Account Manager to manage an existing portfolio of customers, ensuring satisfaction, retention, and growth. You will serve as the primary contact for service, product, and account needs, coordinating across internal teams to deliver exceptional service.

The role emphasizes on-site visits, renewals, and proactive relationship management within a fast-paced environment. Strong communication and CRM proficiency are essential.

Qualifications

• 2–4 years of experience in sales, sales support, or a customer service role in a fast-paced environment.
• Experience with process improvement and implementing new procedures.
• Customer service experience is a plus.
• Bachelor’s degree in Business Administration, Sales & Marketing, or related field is preferred.

Responsibilities

• Manage an assigned portfolio of existing customers to ensure satisfaction, loyalty and retention.
• Conduct regular on-site visits and account reviews to assess needs and address issues.
• Coordinate with internal teams to ensure timely delivery and up-to-date contracts.
• Support renewal efforts and identify opportunities for additional products or services.
• Prepare customer business reviews and track retention metrics.
• Maintain accurate CRM records and provide status reports to management.

Skills

Account management

Customer service

Communication

Process improvement

Sales support

Data reporting

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

Excel

Order processing software

Microsoft Office Suite

Job description

Senergy Petroleum Llc is seeking an Account Manager to manage an existing portfolio of customers, ensuring satisfaction, retention, and growth. You will serve as the primary contact for service, product, and account needs, coordinating across internal teams to deliver exceptional service.

The role emphasizes on-site visits, renewals, and proactive relationship management within a fast-paced environment. Strong communication and CRM proficiency are essential.