Hybrid Account Manager — Customer Success & Renewals

Energy CX; Chicago (IL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Energy CX in Chicago is seeking a client-focused Account Manager to renew and deepen relationships with existing customers in a fast-growing energy brokerage. You will act as a trusted advisor, aligning solutions with client goals and delivering clear, measurable value.

You thrive in a dynamic environment, excel at communication, and enjoy hosting customer events and coordinating with internal teams to meet success criteria.

Qualifications

• 3+ years of professional experience as an Account Manager or Account Executive.
• Proven track record of success in the stated role.
• Customer-obsessed mindset and strong communication.

Responsibilities

• Retain logos while increasing net revenue.
• Educate and set clear expectations with your customers.
• Actively manage all customers to ensure their success criteria are met.
• Create lasting relationships with customers through in-person events (dinner, sporting events, coffee, etc.).
• Proactively renew your pipeline in correspondence with energy market movement.
• Identify and mitigate risk within your book of business.
• Host recurring customer meetings focused on delivery of success criteria and trust.
• Utilize proprietary tech to track energy markets for opportunities.
• Act as your customers In-house-expert, connecting them to the right people.

Skills

Account management

Customer relationship

Communication

Sales knowledge

Job description

Entrepreneurial and ambitious culture with a great team oriented environment

Fastest growing energy broker in the country

Recognized byFortune and Great Places to work US

Named onInc 5000’s list of America’s fastest growing companies

About Energy CX:

Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a space that has operated in the dark for too long.

Compensation

About the role

We are looking for customer-facing individuals who will be responsible for renewing our existing customers and strengthening the relationship. Given that this is a growing team we are looking for an individual who is comfortable in a dynamic environment.

The person for this job is a relationship builder and excellent communicator. Energy CX believes in obsessing over the customer experience. We are looking for people who understand the importance of this innately, and get excited about making customers happy.

Responsibilities

Retain logos while increasing net revenue

Educate and set clear expectations with your customers. Extreme visibility / clarity for all customers is the goal

Actively manage all customers to ensure their agreed upon success criteria are met

Create lasting relationships with customers through in-person events (dinner, sporting events, coffee, etc.)

Proactively renew your pipeline in correspondence with energy market movement

Identify and mitigate risk within your book of business

Host recurring customer meetings aimed at delivery of success criteria, active management, and building trust

Utilize proprietary tech to track energy markets for opportunities

Act as your customers "In-house-expert", answering questions directly or connecting them to the people that can

What we're looking for

3+ years of professional experience as an Account Manager or Account Executive (salary depends on experience)

Proven track record of success & experience in the stated "Objectives of this Role"

Customer-Obsessed mindset: Prioritize the customer, underpromise and over-deliver

Hyper-communication: Timely, clear, and efficient communication externally and internally

Knowledge of general best practices in sales cycle and/or customer retention