Client Relations & Accounts Specialist

Crane Worldwide Logistics LLC; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (PTO)

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC in Houston seeks an Account Coordinator to manage client communications and resolve conflicts, with direction from the Account Manager.

You will handle invoices and accounts receivable, work with the project team to monitor account status, ensure process compliance, and communicate our offerings to clients. Regular status reports with actionable insights will be expected.

Qualifications

• Must have business communications experience.
• Strong organizational and multitasking skills.
• Ability to work with cross-functional teams and meet tight deadlines.

Responsibilities

• Responsible for client communications and conflict resolution. Ensures that client issues are dealt with in an efficient manner, informing the Account Manager of any problems that may arise.
• With direction from the account manager, manage the invoices and account receivables for the account.
• Works closely with the project team in order to maintain a continuous knowledge of the account status at all times.
• Ensures that all processes and procedures are followed and work toward process improvement
• Understanding of company capabilities and service, and gain the ability to effectively communicate all offerings to the client.
• Reports to the Account Manager, providing regular input on all account activity, including status and call reports on a weekly basis.
• Report analysis, trending and corrective actions

Skills

Client communications

Conflict resolution

Attention to detail

Team collaboration

Initiative

Written & verbal communication

Education

BA in Business Administration

Tools

Excel

Word

PowerPoint

Job description

Crane Worldwide Logistics LLC in Houston seeks an Account Coordinator to manage client communications and resolve conflicts, with direction from the Account Manager.

You will handle invoices and accounts receivable, work with the project team to monitor account status, ensure process compliance, and communicate our offerings to clients. Regular status reports with actionable insights will be expected.