Client Logistics Lead - KPI & Warehouse Ops

Crane Worldwide Logistics; Hebron (AL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (17 days)

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Referral Bonuses

Employee Recognition and Rewards

Volunteer Time off

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics is seeking a site-based Client Relations/Operations liaison in Hebron, AL. You will serve as the primary client contact at the site, facilitate communication between the client and Crane Worldwide operations, and ensure client requests are met.

You will monitor client KPIs, escalate issues promptly, support new client implementations, and coordinate with the operations team to align processes with mutual goals.

Qualifications

• High school diploma or GED or Bachelor’s degree preferred.
• 3 to 5 years’ experience or combination experience and education.
• Professional certification may be required in some areas.

Responsibilities

• Acts as primary contact with client at that particular site and is available to the client for escalation when necessary.
• Work as intermediary for communication between client and their operations teams and Crane Worldwide network.
• Maintain and identify problems with client KPI’s.
• Escalate all issues with a shipment immediately to the client to insure prompt resolution.
• Manage all client requests and follow up to insure that the client needs are met.
• Guides work: May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions.
• Responsible for managing the client reports and assuring accuracy.
• Plans layout of warehouse and other storage areas, considering turnover, size, weight, and related factors of items stored.
• Lead or assist in new client implementation requirements from a system, process, and documentation standpoint.
• Work directly with the operational staff, leadership, and client’s staff to understand business requirements, and how to implement new processes to accomplish mutual goals.
• Learn to operate, navigate, and train CWW Employees on warehouse systems, processes, and procedures.
• Other duties as assigned

Skills

Leadership

Communication

Negotiation

Organization

Teamwork

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Forklift operation

Job description

Crane Worldwide Logistics is seeking a site-based Client Relations/Operations liaison in Hebron, AL. You will serve as the primary client contact at the site, facilitate communication between the client and Crane Worldwide operations, and ensure client requests are met.

You will monitor client KPIs, escalate issues promptly, support new client implementations, and coordinate with the operations team to align processes with mutual goals.