Client Account & Billing Operations Specialist

CBRE, Inc.; Troy (MI); Sur place; USD 36 000 - 56 000; Plein temps

Résumé du poste

CBRE, Inc. is seeking an Account Support to provide exceptional customer service and administrative support for a large Business Unit, Facility, or Account. This role is part of Contract Quality Management and focuses on delivering contracted services accurately and on time.

You will respond to client inquiries, oversee contract scope, manage vendor onboarding, invoicing, billing, and monthly reporting, and help ensure health, safety, and financial controls are followed across the site.

Qualifications

• Minimum 1 year of customer service experience.
• Ability to interpret contract scope and requirements.
• Strong attention to detail for invoicing and billing accuracy.
• Experience coordinating vendors and sub-contractors.
• Proficient in financial reporting and cost-control tasks.
• Excellent communication and teamwork skills.

Responsabilités

• Respond to client inquiries and ensure timely service delivery.
• Understand contract scope and ensure work follows agreements.
• Coordinate vendor onboarding and manage subcontractor paperwork.
• Review and code invoices, manage quotations and purchase orders.
• Deliver monthly Contract and BU reporting.
• Support Health & Safety requirements and maintain QHSE docs.
• Analyze data to identify process improvements.

Connaissances

Customer service

Administrative support

Invoicing

Vendor onboarding

Financial reporting

Contract management

Outils

Excel

ERP systems

Billing software

CRM systems

Description du poste

CBRE, Inc. is seeking an Account Support to provide exceptional customer service and administrative support for a large Business Unit, Facility, or Account. This role is part of Contract Quality Management and focuses on delivering contracted services accurately and on time.

You will respond to client inquiries, oversee contract scope, manage vendor onboarding, invoicing, billing, and monthly reporting, and help ensure health, safety, and financial controls are followed across the site.