Account Support Specialist - Facilities & Billing

CBRE, Inc.; Suffolk (VA); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

CBRE, Inc. is seeking an Account Support Associate to deliver exceptional customer service and administrative support for a large Business Unit, Facility, or Account.

You will help manage contractual services, coordinate billing, and support reporting and vendor onboarding in a fast-paced facility management environment. From responding to client inquiries to reviewing invoices and ensuring accurate cost coding, you will play a key role in driving operational success and financial optimization

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• Understanding of a range of processes, procedures, systems, and concepts within own job function.
• Ability to evaluate and communicate unusual and/or complex content concisely and logically.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational and analytical skills.
• Advanced math skills to calculate figures such as percentages, discounts, and markups.

Responsabilités

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Connaissances

Strong organizational skills

Analytical thinking

Clear communication

Advanced math skills

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

CBRE, Inc. is seeking an Account Support Associate to deliver exceptional customer service and administrative support for a large Business Unit, Facility, or Account.

You will help manage contractual services, coordinate billing, and support reporting and vendor onboarding in a fast-paced facility management environment. From responding to client inquiries to reviewing invoices and ensuring accurate cost coding, you will play a key role in driving operational success and financial optimization