Client Access & Scheduling Specialist

Clarity Healthcare, Inc.; Northern (KY); Hybrid; USD 42,981,000 - 51,577,000; Full time

Benefits offered by this job

Loan Repayment and Tuition Reimburseð

Pay $15.00 - $18.00

29 Days of PTO

Eligibility for HRSA Loan Repayment (e

Employee benefits package – health, d

Competitive 403(b) Retirement Savings

Company-paid basic life insurance

Emergency Medical Leave Program

Flexible Spending Accounts – healthcar

Health & Wellness Program

Employee Assistance Program

Employee Discount Program

Job summary

Centerstone of Illinois is seeking a Client Access Representative to warmly greet clients, verify insurance, schedule clinician appointments, and maintain accurate front-office records in a supportive environment.

The ideal candidate will deliver exceptional customer service, pay close attention to details, and manage multiple tasks with professionalism, empathy, and reliability in a busy healthcare setting.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.

Responsibilities

• Greet and check-in clients
• Verify and update personal and insurance information
• Schedule clinician appointments and verify client benefits and eligibility
• Collect payments, issue receipts, and maintain financial documentation
• Handle appointment changes, no-shows, and cancellations in accordance with policy
• Answer phone calls, direct inquiries appropriately, and return messages as needed
• Prepare and manage client health records to ensure accuracy and completeness
• Maintain appearance and organization of the waiting area
• Utilize electronic medical record (EMR) system effectively and accurately
• Support service monitoring and quality improvement efforts
• Assist clients and staff in resolving issues during visits with professionalism and empathy

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Professionalism under pressure

Basic computer skills

Typing

Reliable transportation

Education

High school diploma or GED

Customer service experience preferred

Job description

Centerstone of Illinois is seeking a Client Access Representative to warmly greet clients, verify insurance, schedule clinician appointments, and maintain accurate front-office records in a supportive environment.

The ideal candidate will deliver exceptional customer service, pay close attention to details, and manage multiple tasks with professionalism, empathy, and reliability in a busy healthcare setting.