Patient Access Specialist: Front Desk & Scheduling Pro

Crossing Healthcare; Longview Place (IL); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Crossing Healthcare in Illinois is seeking a Patient Access Representative to welcome patients, verify demographics, collect insurance information, and ensure all pre-appointment data is complete. You will support clinic operations and confirm patient identity, while accessing status of medical cards and processing income documentation.

Responsibilities include scheduling, answering inquiries, maintaining confidentiality, delivering excellent customer service, and coordinating with providers.

Qualifikationen

• High School Diploma or equivalent.
• 1-2 years experience in health care setting preferred.
• Excellent communication and customer service skills.
• Ability to handle confidential information and follow policies.
• Proficiency with telephone systems and data entry.

Aufgaben

• Greets and checks in patients, assures all demographic data, financial information, insurance information and signatures are complete.
• Ensures that all pre-appointment information is up to date and accurate prior to appointments.
• Confirms identity with proper identification.
• Accesses Web-site to obtain status of Medical card.
• Obtains and enters appropriate Proof of Income documentation.
• Handles patient inquiries and concerns politely and knowledgably, referring when appropriate to other staff members.
• Provides feedback and collaborates with co-workers and leadership to improve departmental performance.
• Answers telephone professionally and directs calls appropriately.
• Remains aware of all call queues and completes call processing in an efficient manner while maintaining a high level of customer experience.
• Conduct scheduling/reminder/re-scheduling phone calls to patients.
• Schedules appointments for patients and notifies patients of changes in appointments.
• Provide information to patients/outside callers.
• Provide schedule support to providers.
• Reschedules appointments as needed.
• Scans paperwork into EHR.
• Record and deliver messages.
• Works at other sites as needed.
• Understands and adheres to the Crossing Healthcare Standards, Policies and Behaviors.
• Completes all annual mandatory requirements and conditions of employment.
• Copies, faxes and mails documents as requested.
• Performs other duties as required.

Kenntnisse

Communication skills

Data entry

Customer service

Confidentiality

Multitasking

Telephone system

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Crossing Healthcare in Illinois is seeking a Patient Access Representative to welcome patients, verify demographics, collect insurance information, and ensure all pre-appointment data is complete. You will support clinic operations and confirm patient identity, while accessing status of medical cards and processing income documentation.

Responsibilities include scheduling, answering inquiries, maintaining confidentiality, delivering excellent customer service, and coordinating with providers.