Client Access Specialist – Front Desk & Scheduling

PFH Preferred Family Healthcare; Quincy (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Loan Repayment

Tuition Reimbursement

PTO 29 days

HRSA Loan Repayment

Health Insurance

403(b) Match

Life Insurance

Flexible Spending Accounts

Wellness Program

EAP

Employee Discount

Job summary

Centerstone of Illinois is seeking a Client Access Representative to welcome clients, verify insurance, schedule appointments, and maintain accurate records at the Pittsfield site. You will support a smooth front office operation with empathy and professionalism.

The ideal candidate brings strong customer service skills, attention to detail, and a collaborative mindset to help clients navigate care efficiently.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to manage stressful situations with professionalism.

Responsibilities

• Greet and check‑in clients, verify and update personal and insurance information.
• Schedule clinician appointments and verify client benefits and eligibility.
• Collect payments, issue receipts, and maintain financial documentation.
• Handle appointment changes, no‑shows, and cancellations in accordance with policy.
• Answer phone calls, direct inquiries appropriately, and return messages as needed.
• Prepare and manage client health records to ensure accuracy and completeness.
• Maintain appearance and organization of the waiting area.
• Utilize electronic medical record (EMR) system effectively and accurately.
• Support service monitoring and quality improvement efforts.
• Assist clients and staff in resolving issues during visits with professionalism and empathy.

Skills

Customer service

Scheduling

Insurance verification

EMR usage

Communication

Education

High school diploma or GED

Tools

EMR system

Job description

Centerstone of Illinois is seeking a Client Access Representative to welcome clients, verify insurance, schedule appointments, and maintain accurate records at the Pittsfield site. You will support a smooth front office operation with empathy and professionalism.

The ideal candidate brings strong customer service skills, attention to detail, and a collaborative mindset to help clients navigate care efficiently.